Refund and Returns Policy


Thanks for purchasing our products at BTH COMPANY.

Due to the nature of our business and the products we sell, items are not expirable. So if you feel that you have received a product with any kind of damage or you have not received a product with any accessories which is mentioned in the product listings on our website, then only we are liable for the refund, after considering images of the parcel what you have received.

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@bthcompany.com

Sale items

Regular-priced items may be refunded at the same price apart from that sale items will be refunded only what amount you have paid in discounts, not the Regular price.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bthcompany.com and send your item to 160, WARYANA INDUSTRIAL COMPLEX LEATHER COMPLEX ROAD V & PO NAGRA JALANDHAR CITY 144013.

To return your product, you should send your product to 160, WARYANA INDUSTRIAL COMPLEX LEATHER COMPLEX ROAD V & PO NAGRA JALANDHAR CITY 144013.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at info@bthcompany.com for questions related to refunds and returns.